Warranty is subject to our manufacturers terms and conditions. All items must be assessed by the manufacturer.
All warranties are subject to our suppliers’ warranty and terms and conditions.
Please refer to our supplier’s websites for these.
Please note that Mori has ceased trading and no warranty is available for these products.
All orders are shipped from our site within 1-2 business days of order being placed and payment cleared. Packages may be faced with delays beyond our control due to carrier delays.
We use Australia Post and use their signature on delivery option.
You will receive an email with your receipted invoice and parcel tracking number once items have been shipped.
If you use a parcel locker, signature on delivery cannot be used and the items will be sent with tracking only.
Please note, some boxes maybe opened for quality inspection before shipping.
On checkout, there is a box for extra cover with Australia Post. If you decide not to tick extra cover on checkout, Cookware Obsession will not assume any liability or responsible for any parcels that are lost or damaged in transit. If extra cover is ticked, this is cover taken with Australia Post and not Cookware Obsession.
All orders are shipped within 1-2 business days of order being placed and payment cleared.
We sell only the best quality products from some of the world's leading brands.
We accept various methods of payment, including Visa, Mastercard, PayPal and Stripe.
Our site is secured with SSL certification and we do not store any of your payment details.
Monday to Friday 09h00 – 17h00
Please note that our online store operates 24/7/365 but orders are only processed during our terrestrial business hours.
Please email us for international order enquiries.